Omega International is a Delhi,India based Business Process Outsourcing Organization. It operates from a state of the art facility in Gurgaon with overseas Offices in USA and Canada
Inbound
- Help-desk
- Technical support
- Customer Service
- New product information
- Dealer locator
- Advertising support
- Direct mail support
- Seminar/Trade show registration
- Directory enquiry
- Complaint handling
- Reservation/ Ticketing
- Rebate & claims
- Off-hour/ Weekend calling
- Application screening
- Emergency services
- Affinity/ Partnership/Loyalty programs
- Order processing
Outbound
- Marketing research/ surveys
- Market need
- analysis/assessment
- Appointment setting
- Tele-sales/ Tele-marketing
- Lead generation
- Lead qualification
- Trade show follow-up
- Political polling
- Customer satisfaction surveys
- Direct mail implementation
- Thank-you/ Follow-up calls
- Receivables outstanding
- Data capture/ verification
- Account management