Technology and trained manpower is the key to success of BPO industry. Our company has vision to provide the best customer support services with the aid of latest contact management technology. BPO Active's technology and infrastructure provide unmatched reliability, scalability, and visibility .
System Integration
The system integration is done by AVAYA. Our call center hardware includes the Mosaix dialer, Nice logger, Definity ACD, LAN, SQL server and CTI. We are using Lotus Notes as a email server. For all external mail we are using VPOP3 to download mail from our server located at Singapore . The OS platform is based on Windows 2000 Advanced Server and RedHat Linux 8.0 Sun Solaris 7.
Network
We have a 2Mbps IPLC between our office and the collocation at Toronto . The collocation is hosted by TELEGLOBE in their office premises. The IPLC is through VSNL for one half and Teleglobe for the other half. This is entirely on Fibre Optic cable which give us better response times. The cable used is the westbound SEAMEWE3 from Mumbai , India .
PSTN Circuits
We have currently 10 T1's connected to the collocation. The PSTN is serviced by Bell-Canada. The PSTN currently services North America, Canada , UK and can service the entire world.
Features :
- Scalable and manageable distributed environment
- 100% voice & data capture
- Monitor and evaluate based on business rules
- Regular up gradation according to client's need and technological up gradation
- Real time evaluation on demand
- Location independent
Omega International is a Delhi,India based Business Process Outsourcing Organization. It operates from a state of the art facility in Gurgaon with overseas Offices in USA and Canada
